InnovaCare | Family First Medical Center

Open today from 8:00 am to 12:00 pm • Call to schedule a visit.
Clinic Location

33044 US-27
Haines City, FL 33844

Polk County
Contact Information

Overall Rating
Star Rating

About This Clinic in Haines City, Florida

Welcome to the primary care reference profile for **InnovaCare | Family First Medical Center**, an operational healthcare clinic located at 33044 US-27 Haines City, FL 33844 . Serving the Polk County community, patients receive care from a multi-provider medical team including Jorge Lacen, M.D., Jacqueline Harrison, ARNP-C, and other qualified specialists. InnovaCare | Family First Medical Center accommodates multiple health coverage options, accepting major networks such as **AvMed, Medicare, UnitedHealthcare**. This provider is open 5 days a week. Read further below to access their local phone number, detailed weekly office hours, and patient reviews.

InnovaCare | Family First Medical Center provides comprehensive primary care services with a focus on patient-centered health management. They accept a variety of insurance plans, and patients are encouraged to contact the office for a detailed list of accepted insurances. The center aims to deliver high-quality care tailored to the needs of families, promoting overall health and wellness.

Hours of Operation

Find out if the provider is open today.

Day Hours
Monday 8:00 am - 5:00 pm
Tuesday 8:00 am - 5:00 pm
Wednesday 8:00 am - 5:00 pm
Thursday 8:00 am - 5:00 pm
Friday 8:00 am - 12:00 pm

Care Services

  • Annual physical exams
  • Chronic disease management
  • Community health events
  • Diagnostic testing
  • Health screenings
  • Mental health resources
  • Telehealth appointments
  • Ultrasound services

Accepted Insurance Plans

Need to verify your coverage? InnovaCare | Family First Medical Center and its resident providers could accept the insurance plans listed below. Because coverage can change, we recommend a quick call to the clinic at (863) 422-4977 to confirm they accept your specific plan before your appointment.

Aetna CVS Health

Bronze 4 Advanced: $0 PCP + Aetna network + $0 MinuteClinic + $0 CVS Health Virtual Care 24/7Bronze 4 Advanced: $0 PCP + Aetna network + $0 MinuteClinic + Adult Dental + VisionBronze S: Aetna network + $0 MinuteClinic + $0 CVS Health Virtual Care 24/7Gold 10 Advanced: $0 PCP + Aetna network + $0 MinuteClinic + $0 CVS Health Virtual Care 24/7Gold 10 Advanced: $0 PCP + Aetna network + $0 MinuteClinic + Adult Dental + VisionGold 3 Advanced: Aetna network + $0 MinuteClinic + $0 CVS Health Virtual Care 24/7Gold 3 Advanced: Aetna network + $0 MinuteClinic + Adult Dental + VisionGold S: Aetna network + $0 MinuteClinic + $0 CVS Health Virtual Care 24/7Silver 10 Advanced: $0 PCP + Aetna network + $0 MinuteClinic + $0 CVS Health Virtual Care 24/7Silver 10 Advanced: $0 PCP + Aetna network + $0 MinuteClinic + Adult Dental + VisionSilver 5 Advanced: Aetna network + $0 MinuteClinic + $0 CVS Health Virtual Care 24/7Silver S: Aetna network + $0 MinuteClinic + $0 CVS Health Virtual Care 24/7Silver S: Aetna network + $0 MinuteClinic + $0 CVS Health Virtual Care 24/7 + Adult Dental+Vision

Ambetter Health

Complete GoldComplete Gold + Vision + Adult DentalElite BronzeElite Bronze + Vision + Adult DentalElite SilverElite Silver + Vision + Adult DentalEnhanced Diabetes Care Silver with $0 Drug OptionsEnhanced Diabetes Care Silver with $0 Drug Options + Vision + Adult DentalEveryday BronzeEveryday Bronze + Vision + Adult DentalEveryday GoldEveryday Gold + Vision + Adult DentalFocused SilverFocused Silver + Vision + Adult DentalStandard Expanded BronzeStandard Expanded Bronze + Vision + Adult DentalStandard GoldStandard Gold + Vision + Adult DentalStandard Silver

Ambetter of Alabama

Complete GoldComplete Gold + Vision + Adult DentalElite BronzeElite Bronze + Vision + Adult DentalElite GoldElite Gold + Vision + Adult DentalElite SilverElite Silver + Vision + Adult DentalEveryday BronzeEveryday Bronze + Vision + Adult DentalFocused SilverFocused Silver + Vision + Adult DentalStandard Expanded BronzeStandard Expanded Bronze + Vision + Adult DentalStandard GoldStandard Gold + Vision + Adult DentalStandard Silver

AvMed

AvMed Entrust Bronze 600 (2025)AvMed Entrust Bronze 650 (2025)AvMed Entrust Expanded Bronze Standard (2025)AvMed Entrust Gold 125 (2025)AvMed Entrust Gold 125 Dental+Vision (2025)AvMed Entrust Gold Standard (2025)AvMed Entrust Platinum 25 (2025)AvMed Entrust Platinum 25 Dental+Vision (2025)AvMed Entrust Platinum Standard (2025)AvMed Entrust Silver 350 (2025)AvMed Entrust Silver 350 Dental+Vision (2025)AvMed Entrust Silver 550 (2025)AvMed Entrust Silver 550 Dental+Vision (2025)AvMed Entrust Silver Standard (2025)

Cigna Healthcare

Connect Bronze 0 Indiv Med DeductibleConnect Bronze 5500 Indiv Med DeductibleConnect Bronze 6500 Indiv Med Deductible Enhanced Diabetes CareConnect Bronze CMS StandardConnect Gold 2000 Indiv Med DeductibleConnect Gold 800 Indiv Med DeductibleConnect Gold CMS StandardConnect Silver 3600 Indiv Med DeductibleConnect Silver 4300 Indiv Med DeductibleConnect Silver CMS Standard

Florida Blue (BlueCross BlueShield FL)

BlueOptions Bronze (HSA) 24J01-10 (Rewards / $4 Condition Care Rx)BlueOptions Bronze 24J01-04 ($0 Virtual PCP Visits / 3 PCP Visits for $0 then $55 / Rewards)BlueOptions Bronze 24J01-06 ($0 Virtual PCP Visits / Rewards)BlueOptions Bronze 24J01-17 ($0 Virtual PCP Visits / $50 PCP Visits / Rewards)BlueOptions Bronze 24J01-18S (Multilingual Available / Rewards)BlueOptions Gold 24J01-09 ($0 Virtual PCP Visits / $15 PCP Visits / Rewards)BlueOptions Gold 24J01-12 ($0 Virtual PCP Visits / $15 Labs / Rewards)BlueOptions Gold 24J01-20S ($30 PCP Visits / Multilingual Available / Rewards)BlueOptions Platinum 24J01-05 ($0 Virtual PCP Visits / $0 Labs / $15 PCP Visits / Rewards)BlueOptions Platinum 24J01-08 ($0 Virtual PCP Visits / $0 Labs / $10 PCP Visits / Rewards)BlueOptions Platinum 24J01-21S ($0 Deductible / $10 PCP Visits / $20 Specialist Visits / Multilingual Available / Rewards)BlueOptions Silver 24J01-03 ($0 Virtual PCP Visits / $0 Labs / Rewards)BlueOptions Silver 24J01-07 ($0 Virtual PCP Visits / $50 PCP Visits / Rewards)BlueOptions Silver 24J01-19S ($40 PCP Visits / Multilingual Available / Rewards)BlueSelect Bronze (HSA) 1735 (Rewards / $4 Condition Care Rx)BlueSelect Bronze 1449 ($0 Virtual PCP Visits / 3 PCP Visits for $0 then $55 / Rewards)BlueSelect Bronze 2139 ($0 Virtual PCP Visits / $50 PCP Visits / Rewards)BlueSelect Bronze 2139E ($0 Virtual PCP Visits / $50 PCP Visits / Adult Dental & Vision / Rewards)BlueSelect Bronze 2139V ($0 Virtual PCP Visits / $50 PCP Visits / Adult Vision / Rewards)BlueSelect Bronze 2342S ($50 PCP Visits / Multilingual Available / Rewards)BlueSelect Bronze 24L01-01 ($0 Virtual PCP Visits / Rewards)BlueSelect Gold 1535 ($0 Virtual PCP Visits / $15 PCP Visits / Rewards)BlueSelect Gold 1535V ($0 Virtual PCP Visits / $15 PCP Visits / Adult Vision / Rewards)BlueSelect Gold 1835 ($0 Virtual PCP Visits / $15 Labs / Rewards)BlueSelect Gold 2344S ($30 PCP Visits / Multilingual Available / Rewards)BlueSelect Platinum 1451 ($0 Virtual PCP Visits / $0 Labs / $15 PCP Visits / Rewards)BlueSelect Platinum 1457 ($0 Deductible / $0 Virtual PCP Visits / $10 PCP Visits / Rewards)BlueSelect Platinum 2345S ($0 Deductible / $10 PCP Visits / $20 Specialist Visits / Multilingual Available / Rewards)BlueSelect Silver 1443 ($0 Virtual PCP Visits / $0 Labs / Rewards)BlueSelect Silver 1443E ($0 Virtual PCP Visits / $0 Labs / Adult Dental & Vision / Rewards)BlueSelect Silver 1443V ($0 Virtual PCP Visits / $0 Labs / Adult Vision / Rewards)BlueSelect Silver 1456 ($0 Virtual PCP Visits / $50 PCP Visits / Rewards)BlueSelect Silver 2343S ($40 PCP Visits / Multilingual Available / Rewards)

Florida Blue HMO (a BlueCross BlueShield FL company)

BlueCare Bronze (HSA) 24K01-09 (Rewards / $4 Condition Care Rx)BlueCare Bronze 24K01-03 ($0 Virtual PCP Visits / 3 PCP Visits for $0 then $55 / Rewards)BlueCare Bronze 24K01-05 ($0 Virtual PCP Visits / Rewards)BlueCare Bronze 24K01-25 ($0 Virtual PCP Visits / $50 PCP Visits / Rewards)BlueCare Bronze 24K01-31S (Multilingual Available / Rewards)BlueCare Bronze 24K02-17 ($0 Virtual PCP Visits / 3 PCP Visits for $0 then $55 / Rewards)BlueCare Bronze 24K02-18 ($0 Virtual PCP Visits / Rewards)BlueCare Bronze 24K02-23 ($0 Virtual PCP Visits / $50 PCP Visits / Rewards)BlueCare Bronze 24K02-26S (Multilingual Available / Rewards)BlueCare Gold 24K01-08 ($0 Virtual PCP Visits / $15 PCP Visits / Rewards)BlueCare Gold 24K01-10 ($0 Virtual PCP Visits / $15 Labs / Rewards)BlueCare Gold 24K01-33S ($30 PCP Visits / Multilingual Available/ Rewards)BlueCare Gold 24K02-20 ($0 Virtual PCP Visits / $15 PCP Visits / Rewards)BlueCare Gold 24K02-28S ($30 PCP Visits / Multilingual Available / Rewards)BlueCare Platinum 24K01-04 ($0 Virtual PCP Visits / $0 Labs / $15 PCP Visits / Rewards)BlueCare Platinum 24K01-07 ($0 Virtual PCP Visits / $0 Labs / $10 PCP Visits / Rewards)BlueCare Platinum 24K01-34S ($0 Deductible / $10 PCP Visits / $20 Specialist Visits / Multilingual Available / Rewards)BlueCare Platinum 24K02-15 ($0 Virtual PCP Visits / $0 Labs / $10 PCP Visits / Rewards)BlueCare Platinum 24K02-29S ($0 Deductible / $10 PCP Visits / $20 Specialist Visits / Multilingual Available / Rewards)BlueCare Silver 24K01-02 ($0 Virtual PCP Visits / $0 Labs / Rewards)BlueCare Silver 24K01-06 ($0 Virtual PCP Visits / $50 PCP Visits / Rewards)BlueCare Silver 24K01-32S ($40 PCP Visits / Multilingual Available / Rewards)BlueCare Silver 24K02-21 ($0 Virtual PCP Visits / $0 Labs / Rewards)BlueCare Silver 24K02-27S ($40 PCP Visits / Multilingual Available / Rewards)myBlue Bronze 1601 ($0 Virtual PCP Visits / 3 PCP Visits for $0 then $45 / Rewards)myBlue Bronze 2013 ($0 Virtual PCP Visits / 3 PCP Visits for $0 then $30 / Rewards)myBlue Bronze 2129 ($0 Virtual PCP Visits / $35 PCP Visits / $75 Specialist Visits / Rewards)myBlue Bronze 2129E ($0 Virtual PCP Visits / $35 PCP Visits / $75 Specialist Visits / Adult Dental & Vision / Rewards)myBlue Bronze 2129V ($0 Virtual PCP Visits / $35 PCP Visits / $75 Specialist Visits / Adult Vision / Rewards)myBlue Bronze 2149 ($0 Virtual PCP Visits / $35 PCP Visits / $75 Specialist Visits / Rewards)myBlue Bronze 2149E ($0 Virtual PCP Visits / $35 PCP Visits / $75 Specialist Visits / Adult Dental & Vision / Rewards)myBlue Bronze 2149V ($0 Virtual PCP Visits / $35 PCP Visits / $75 Specialist Visits / Adult Vision / Rewards)myBlue Bronze 2219 ($0 Virtual PCP Visits / Rewards)myBlue Bronze 2286 ($0 Virtual PCP Visits / Rewards)myBlue Bronze 2312S ($50 PCP Visits / Multilingual Available / Rewards)myBlue Bronze 2322S ($50 PCP Visits / Multilingual Available / Rewards)myBlue Bronze 2329 ($0 Virtual PCP Visits / $75 PCP Visits / Rewards)myBlue Bronze 2329E ($0 Virtual PCP Visits / $75 PCP Visits / Adult Dental & Vision / Rewards)myBlue Bronze 2329V ($0 Virtual PCP Visits / $75 PCP Visits / Adult Vision / Rewards)myBlue Bronze 2349 ($0 Virtual PCP Visits / $75 PCP Visits / Rewards)myBlue Connected Care Silver 24M03-70 ($0 Virtual PCP Visits / $0 Primary Care Visits with Select Providers / 24x7 Provider Access / Rewards)myBlue Gold 1605 ($0 Virtual PCP Visits / $0 Labs / Rewards)myBlue Gold 2011 ($0 Virtual PCP Visits / $0 Labs / Rewards)myBlue Gold 2016 ($0 Deductible / $0 Virtual PCP Visits / Rewards)myBlue Gold 2314S ($30 PCP Visits / Multilingual Available / Rewards)myBlue Gold 2325S ($30 PCP Visits / Multilingual Available / Rewards)myBlue Gold 24M05-74 ($0 Deductible / $0 Virtual PCP Visits / Rewards)myBlue Platinum 2015 ($0 Deductible / $0 Virtual PCP Visits / $0 Labs / $10 PCP Visits / Rewards)myBlue Platinum 2324S ($0 Deductible / $10 PCP Visits / $20 Specialist Visits / Multilingual Available / Rewards)myBlue Platinum 24M05-00S ($0 Deductible / $10 PCP Visits / Multilingual Available / Rewards)myBlue Platinum 24M05-75 ($0 Deductible / $0 Virtual PCP Visits / $0 Labs / Rewards)myBlue Silver 2010 ($0 Virtual PCP Visits / Rewards)myBlue Silver 2010E ($0 Virtual PCP Visits / Adult Dental & Vision / Rewards)myBlue Silver 2010V ($0 Virtual PCP Visits / Adult Vision / Rewards)myBlue Silver 2237 ($0 Virtual PCP Visits / $60 PCP Visits / $20 Labs / Rewards)myBlue Silver 2237E ($0 Virtual PCP Visits / $60 PCP Visits / $20 Labs / Adult Dental & Vision / Rewards)myBlue Silver 2237V ($0 Virtual PCP Visits / $60 PCP Visits / $20 Labs / Adult Vision / Adult Vision / Rewards)myBlue Silver 2313S ($40 PCP Visits / Multilingual Available / Rewards)myBlue Silver 2323S ($40 PCP Visits / Multilingual Available / Rewards)myBlue Silver 24M02-78 ($0 Virtual PCP Visits / $50 PCP Visits / $15 Labs / Rewards)myBlue Silver 24M02-78E ($0 Virtual PCP Visits / $50 PCP Visits / $15 Labs / Adult Dental & Vision / Rewards)myBlue Silver 24M02-78V ($0 Virtual PCP Visits / $50 PCP Visits / $15 Labs / Adult Vision / Rewards)myBlue Silver 24M03-70E ($0 Virtual PCP Visits / $0 Primary Care Visits with Select Providers / Adult Dental & Vision / Rewards)myBlue Silver 24M03-70V ($0 Virtual PCP Visits / $0 Primary Care Visits with Select Providers / Adult Vision / Rewards)myBlue Silver 24M06-76 ($0 Virtual PCP Visits / $50 PCP Visits / $10 Labs / Rewards)myBlue Silver 24M06-76E ($0 Virtual PCP Visits / $50 PCP Visits / $10 Labs / Adult Dental & Vision / Rewards)myBlue Silver 24M06-76V ($0 Virtual PCP Visits / $50 PCP Visits / $10 Labs / Adult Vision / Rewards)myBlue Silver 25M02-03 ($0 Virtual PCP Visits / $0 Labs / $50 PCP Visits / Rewards)myBlue Silver 25M02-03E ($0 Virtual PCP Visits / $0 Labs / $50 PCP Visits / Adult Dental & Vision / Rewards)myBlue Silver 25M02-03V ($0 Virtual PCP Visits / $0 Labs / $50 PCP Visits / Adult Vision / Rewards)myBlue Silver 25M03-01 ($0 Virtual PCP Visits / $0 Primary Care Visits with Select Providers / $20 Labs / Rewards)myBlue Silver 25M03-01E ($0 Virtual PCP Visits / $0 Primary Care Visits with Select Providers / $20 Labs / Adult Dental & Vision / Rewards)myBlue Silver 25M03-01V ($0 Virtual PCP Visits / $0 Primary Care Visits with Select Providers / $20 Labs / Adult Vision / Rewards)myBlue Silver 25M06-02 ($0 Virtual PCP Visits / $0 Labs / $50 PCP Visits / Rewards)myBlue Silver 25M06-02E ($0 Virtual PCP Visits / $0 Labs / $50 PCP Visits / Adult Dental & Vision / Rewards)myBlue Silver 25M06-02V ($0 Virtual PCP Visits / $0 Labs / $50 PCP Visits / Adult Vision / Rewards)

Medicare

Medicare

UnitedHealthcare

UHC Bronze Copay Focus $0 Indiv Med Ded ($0 Virtual Urgent Care)UHC Bronze StandardUHC Bronze Value ($0 Virtual Urgent Care)UHC Gold Advantage+ ($0 Virtual Urgent Care, $1 Tier 2 Rx, Dental + Vision)UHC Gold Copay Focus $0 Indiv Med Ded ($0 Virtual Urgent Care, $3 Tier 2 Rx)UHC Gold StandardUHC Silver Advantage ($0 Virtual Urgent Care, $1 Tier 2 Rx)UHC Silver Advantage+ ($0 Virtual Urgent Care, $1 Tier 2 Rx, Dental + Vision)UHC Silver StandardUHC Silver Value ($0 Virtual Urgent Care, $3 Tier 2 Rx)UHC Bronze Value+ ($0 Virtual Urgent Care, Dental + Vision)UHC Gold Advantage ($0 Virtual Urgent Care, $1 Tier 2 Rx)UHC Silver Standard+ (Dental + Vision)UHC Silver Value+ ($0 Virtual Urgent Care, $3 Tier 2 Rx, Dental + Vision)

Patient Review Consensus

At InnovaCare | Family First Medical Center, patients repeatedly express their appreciation for the compassionate care and attentive service they receive. Numerous reviews highlight the dedication of the doctors and staff, who genuinely strive to understand and address individual health needs. Many patients have been with the practice for years, emphasizing the trust and strong relationships built over time. While there are some discussions around the call center and recent changes, the overall vibe remains warm and family-oriented, with a focus on personalized treatment. If you're looking for a practice where you feel valued and cared for, this is an excellent choice.

Top Patient Highlights

Caring And Compassionate Staff
Strong Doctor-patient Relationships
Personalized Treatment
Attentive And Knowledgeable Providers
Flexible Scheduling
Supportive Environment
Clean And Welcoming Facility
Respect For Patients’ Concerns
Emphasis On Family Health
Dedicated Follow-up Care.

Individual reviews are subjective. Our **Provider Review Consensus** analyzes recent public feedback to identify consistent patterns in wait times, staff professionalism, and quality of care, helping you make a more balanced healthcare choice.

Meet Your Care Team

Our dedicated team provides comprehensive care in Stonewall. View provider specialties below to find the right fit for your needs.

Jacqueline Marie Harrison, ARNP-C

Nurse Practitioner (Primary Care)

Michelle Hayes, N.P.

Nurse Practitioner (Gerontology)

DR. Jorge L. Lacen, M.D.

General Practice

MR. Miguel Mestre

Nurse Practitioner (Primary Care)

MS. Loubna Ouaffai, ARNP- FNP-C

Nurse Practitioner (Primary Care)

Map and Location

Get Directions to this Location

Enter your current location. You could be there sooner than you think.

Compare Nearby Clinics

Finding the right healthcare partner takes time. If you want to explore other local options, we've mapped 20 primary care providers within 20 miles of Haines City. You can easily compare clinical practices across neighboring areas like Davenport and Winter Haven, with the nearest alternative located just 1.32 miles away.

31810 US-27, Haines City, FL 33844

Polk County (863) 877-2411

360 S 10th St A, Haines City, FL 33844

Polk County (863) 547-0755

705 Ingraham Ave, Haines City, FL 33844

Polk County (866) 234-8534

1011 E Main St, Haines City, FL 33844

Polk County (863) 419-4422

105 S Dixie Dr, Haines City, FL 33844

Polk County (863) 421-1190

36245 US-27, Haines City, FL 33844

Polk County (863) 421-9801

295 Patterson Rd Suite B, Haines City, FL 33844

Polk County (863) 421-4400

111 Webb Dr, Davenport, FL 33837

Polk County (863) 421-9447

181 Webb Dr, Davenport, FL 33837

Polk County (863) 419-1235

900 Orchid Springs Dr #102, Winter Haven, FL 33884

Polk County (863) 250-1096

2209 North Blvd W, Davenport, FL 33837

Polk County (863) 679-8000

1514 1st St N, Winter Haven, FL 33881

Polk County (866) 234-8534

2306 North Blvd W Suite C, Davenport, FL 33837

Polk County (863) 547-9200

2302 North Blvd W suite d, Davenport, FL 33837

Polk County (863) 422-1400

2330 North Blvd W, Davenport, FL 33837

Polk County (407) 931-0444

631 E Central Ave, Winter Haven, FL 33880

Polk County (863) 229-2540

103 Escambia Ave, Davenport, FL 33837

Polk County (863) 421-7778

217 E Central Ave, Winter Haven, FL 33880

Polk County (407) 315-3637

320 1st St S #200, Winter Haven, FL 33880

Polk County (863) 294-6132

410 Lionel Way, Davenport, FL 33837

Polk County (863) 419-5424